(U Electric Sdn. Bhd. Reg. no.:201301025957 ,1055787-X)
|Damaged||The product is damaged upon arrival|
|Defect||The product does not function as described in its manufacturer specification|
|Incorrect/wrong item||Not the product the customer ordered.|
|Missing items/parts||Missing items/parts as indicated in the packaging|
|Website error||The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)|
Unless otherwise stated in the product description, the general requirements for returns are as follows:
Returned item must be shipped back to us within fourteen (14) calendar days or report to our customer support team within 2 days after the item is received. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
Your proof of purchase (order number and document's number)
The product must not fall into the non-returnable product list.
The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
The product must not have been used or installed or had any data inputted.
All sealed must not be opened / broken. In case you have opened the seal, please refer for assistance to the relevant service center indicated on your warranty card.
All the item label and bar code must be remain in original condition
Which products are not eligible for return?
We will not accept returns for any of the following products:
|Mobiles ,Tablets,||Apple's products (iPhone, iPad, iPod, iMac…) (if applicable)|
|Consumer Electronics Computers, Laptops, GPS & Cameras||Electronic products with warranty activated or seal broken|
|Home Appliances||All of the product|
|Media, Game & Music||Periodical books, newspapers, magazines and journals
Video tape, DVD, VCD, audio, video games, softwares or products of the same type
E-books, E-journals, E-coupons, coupons
Clearance products / Promotion item
|Apparel||T-Shirt, Jacket, Belt, etc.|
How Refund Are Issued?
Most refunds are issued based on the payment method used at the time of purchase or Cheque or Banking Wire Transfer. You will still need to return your items within 14 days.
Late Refund Are Issued?
You can check the status of your refund in Your Orders. If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, contact us for further assistance.
Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.